At Flixora, we are committed to delivering a reliable and high-quality streaming service. To ensure customer satisfaction, we provide a 10-day money-back guarantee on eligible purchases.
This refund policy applies to all subscriptions and digital streaming services purchased through our website.
10-Day Refund Eligibility
You may request a refund within 10 days from the date of purchase if:
- The streaming service does not function as described
- You experience ongoing technical issues that our support team cannot resolve
- The service fails to activate or load on supported devices
All refund requests must include valid purchase details and be submitted within the 10-day period.
Non-Refundable Situations
Refunds will not be approved if:
- The 10-day refund window has expired
- The service has been heavily used or abused
- Issues are caused by customer internet connection, device incompatibility, VPN usage, or incorrect setup
- Login credentials were shared or violated our Terms of Service
- The customer changes their mind after successful activation
Refund Processing Time
- Approved refunds are processed within 3–7 business days
- Payment processor or transaction fees may not be refundable
How to Request a Refund
To request a refund, please contact us through our website contact form or support email and provide:
- Order ID or payment reference
- Email used during checkout
- Short description of the issue
Our support team usually responds within 24 hours.
Policy Changes
We reserve the right to update or modify this refund policy at any time without prior notice. Updates will be published on this page.